I can't proceed to the next question in the Plum Discovery Survey

Is the next button grey? When you click next does nothing happen?

This can happen either when:

1) You have internet, device or browser issues.

2) If you have not selected all the responses required for the "Next" button to become active.

We recommend using a computer or tablet with the latest version of Google Chrome as your browser. Alternatively, we suggest trying a different internet browser (Safari, Edge or Firefox) and/or device to see if the issue persists. For more troubleshooting tips, read our following article: I am having technical issues with Plum.

In section I, you do not need to move the puzzle piece or "drag and drop" it into the square with the question mark. Simply click on the appropriate puzzle piece from the 5 options. You will then be able to select "Next" and go on to the next question.

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In section II of the Survey, you must choose one answer from the left (least like you) and one answer from the right (most like you) before clicking "Next" to move onto the following question.

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Only when you have selected an answer from each column, the "Next" button will become active.

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In Section III - you must choose three words that are most like you and three words that are least like you before clicking next

In Section IV - you must choose the answer you think is least effective (on the left) and the answer you think is most effective (on the right).