Primary Sub-processors
| Sub-processor | Parent | Function | Cloud Region |
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Amazon Web Services Canada Inc.
Address: 120 Bremner Blvd, 26th Floor, Toronto, ON, M5J 0A8, Canada
Contacts: Support: Access support center after login
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Amazon Web Services
Address: 410 Terry Avenue North, Seattle, WA 98109-5210 |
Plum Platform Infrastructure. PaaS and IaaS services: network, compute, document storage, database, security. Specifically, the following AWS Services are used:
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US |
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Microsoft Canada Inc.
Address: 4400-81 Bay St Toronto, ON M5J-0E7
|
Office 365 used to support customer support and professional service delivery. SaaS services: email, document management, document processing. | Canada | |
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Zendesk
Address: 989 Market Street, San Francisco, CA 94103, United States Contacts:
Privacy: |
N/A |
SaaS service. In application communication for customer support.
Zendesk enables a user of the Plum service to send a support request using an interface within the Platform or by sending an email to support@plum.io. The information is logged in Zendesk. Zendesk provides the customer success team with an interface to track the ticket to resolution.
Access to Zendesk is limited to the Plum customer success team.
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Pendo
Address: 150 Fayetteville St., Raleigh, NC 27601, USA
Privacy: Kate Helin, Data Protection Officer, gdpr@pendo.io |
Pendo is used to collect and analyze application telemetry data used for product improvement and problem analysis.
Code snippets are embedded within the application front-end and these capture activity logs. Plum configures these to capture de-identified data (e.g., user is represented by an internal identifier that can be linked by Plum users outside Pendo to their full identity).
Pendo provides Plum customer success and product staff with tools to analyze these logs |
US | |
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Asana
Address: 633 Folsom Street, Suite 100, San Francisco, CA, 94107-3600.
Contacts: Privacy: Data Protection Officer dpo@asana.com. |
N/A | Asana is used to support engagement associated with customer success and professional services. It is also used as platform for file transfer with customers. | |
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Open AI LLC 3180 18th St, San Francisco, United States |
Only applicable when Role Model feature is enabled. Used to extract job criteria from a job description. No personal information is transferred and training on transferred data is disabled. | US |
Secondary Sub-processors
The following entities are sub-processors to one or more primary sub-processors
| Primary Sub-processor | Secondary Sub-processor | Function | Cloud Region (Based on Plum’s configuration of sub-processor) |
| Amazon Web Services |
A complete list of all sub-processors used by AWS including AWS entities is available at https://aws.amazon.com/compliance/sub-processors/. The services used by Plum are delivered by AWS entities. No third parties are used. |
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| ZenDesk |
Amazon Web Services
410 Terry Avenue North, Seattle, WA 98109-5210 |
Infrastructure services (compute and network)
Attachment Storage (S3) |
US |
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MongoDB Atlas
1633 Broadway, New York, NY 10019, United States 1 (866) 237 8815 |
Database | US | |
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OpenAI
3180 18th St, San Francisco, United States |
Advanced AI Addon
(Not used by Plum at this time) |
US | |
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Twilio
101 Spear Street, Fifth Floor, San Francisco, CA 94105 |
Platform on which ZenDesk’s Voice cloud centre software is built.
(Not used by Plum at this time) |
Default Region is USA
Global |
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Cloudflare
101 Townsend St., San Francisco, California 94107
|
Content distribution, security, abuse prevention, and DNS services | US | |
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Datadog
620 8th Ave, Fl 45, New York, NY 10018, US |
Zendesk: infrastructure and application log management | US | |
| Pendo |
Google Cloud Platform 1600 Amphitheatre Parkway Mountain View, CA 94043 |
Pendo Subscription Services: Infrastructure AI Related Services |
US |
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Amazon Web Services 410 Terry Avenue North, Seattle, WA 98109-5210 |
Pendo Subscription Services: Content Delivery Network | Global | |
| Pendo Subscription Services: Email routing | US | ||
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ZenDesk
989 Market Street, San Francisco, CA 94103, United States |
Customer Service: ticket management | US (see above) | |
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Elastic.co Keizersgracht 281, 1016 ED Amsterdam, the Netherlands |
Pendo Subscription Services:: Search services | US | |
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Glow Touch LLC 9931 Corporate Campus Dr Suite 1400, Louisville, KY 40223, United States |
Customer Service: Technical support resourcing |
US India |
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Core10, Inc. 99 E Main St Suite 200, Franklin, TN 37064, USA |
Professional Services: Professional Service Provider | US | |
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Snippyly Inc., trading as Velt 650 California St., 7th floor San Francisco, CALIFORNIA UNITED STATES 94108 |
Pendo Subscription Services: Communications creation, delivery, and centralization | US | |
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Microsoft Corporation One Microsoft Way, Redmond, Washington 98052 |
Pendo Subscription Services: AI-enabled functionality with Azure OpenAI | US | |
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Forethought.ai Forethought Technologies Inc 95 3rd Street San Francisco, CA 94103 United States |
Customer Service: AI assistance for support case management | US | |
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Tray.io Inc 25 Stillman St, San Francisco, CA 94107, US |
Pendo Subscription Services: Data integration functionality | US | |
| Microsoft 365 |
Plum uses Outlook 365, Sharepoint, and office applications (Word, Excel, Powerpoint) to support customer success and professional services. None of Microsoft sub-processors are directly engaged in the provision of these services with the potential exception of professional services sub-processors. A full list of Microsoft sub-processors is available at https://servicetrust.microsoft.com/DocumentPage/f2cc90fe-471f-4f07-a9ae-af71ebce8486 |
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| Asana |
Amazon Web Services 410 Terry Avenue North, Seattle, WA 98109-5210 |
Cloud Infrastructure | US, Germany, Australia, Ireland, Japan |
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Databricks, Inc 160 Spear Street, 15th Floor San Francisco, CA 94105 1-866-330-0121 |
Data Warehouse | US | |
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Segment (Twilio, Inc.) 101 Spear Street, Fifth Floor, San Francisco, CA 94105 |
Customer Data Platform | US | |
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Snowflake Inc. Suite 3A, 106 East Babcock Street Bozeman, Montana 59715, |
Data Warehouse | US | |
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Tableau Software, LLC (Salesforce, Inc.) 621 N 34th St. Seattle, WA 98103. Phone: (206) 633-3400 |
Analytics and Data Visualization | US | |
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Anthropic, PBC 548 Market St, San Francisco, United States |
Artificial intelligence functionality for customer support Artificial intelligence enabled functionality |
US | |
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Open AI LLC 3180 18th St, San Francisco, United States
|
Artificial intelligence functionality for customer support Artificial intelligence enabled functionality |
US | |
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Service Cloud (Salesforce, Inc.) Salesforce Tower 415 Mission Street, 3rd Floor San Francisco, CA 94105. Phone: 1-800-664-9073 |
Customer and sales support | US | |
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Apple Inc One Apple Park Way; Cupertino, CA 95014, U.S.A. |
Online push notifications | US | |
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Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 |
Online push notifications | US | |
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Tray.io 25 Stillman St, San Francisco, CA 94107, US |
Integration infrastructure provider | US | |
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Vimeo, Inc. 330 W 34th St, Fl 10, New York, NY 10001, US |
Video messaging | US | |